The Avatar Advantage

The Avatar Advantage

Proactive Support. Measurable Results. Standards-Based.

Unlike IT help desk providers who will monitor your systems and provide support when problems come up, Avatar proactively manages your IT environment in a way that delivers measurable results. That means:

  • We regularly assess your IT health by measuring over 300 specific metrics against industry best practices. The resulting Technical Assessment Score (TAS) is a measurable key performance indicator that we track with you, targeting improvements over time.
  • We work with you to create a strategy and roadmap that outlines near-term and long-term requirements, and we track our overall progress against that plan.
  • We assign a virtual CIO (vCIO) who is accountable to you for your overall IT needs. Your vCIO ensures that everything is running smoothly, that your systems are proactively managed, and that you have a single executive-level interface responsible for your success.
  • We proactively maintain your IT systems to improve your overall system health.
  • We respond to issues immediately, with best-in-class average resolution times.
  • Our fees are predictable, inclusive, and not based upon the number of tickets that we manage. We align our goals with yours – providing reliable, safe, secure, and scalable IT infrastructure that adds value to your business.

Legend: Provided (●), Sometimes Provided (*)

Services In-House IT Support Reps Fractional CIOs IT Help Desk (Break-Fix) IT MSPs The Avatar AdvantageTM
Technical assessment vs business requirements
CIO-level strategic roadmap planning
On-site operational reviews with a virtual CIO
Multi-level staff support (CIO, IT Ops, harware/software/applications)
Quantitative scoring of IT health vs best practices
Ongoing scoring and continual, active improvement
IT project management
IT project execution
Internal training *
End-to-end systems monitoring *
Patch management
Next-gen AntiVirus * *
Anti-malware *
Backup and disaster recovery *
Security Operations Center (SOC) *
Cloud services *
Proactive issue resolution *
Break-fix issue resolution
Ticketing via internal admin
Direct, end-user ticketing * * *
Vendor management *
Ongoing productivity and risk-reduction recommendations *
Continual, Measurable Reduction in Reactive Problems

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