Managed IT Services

Managed IT Services

Fully-Managed IT Services

At Avatar, we believe in providing a more reliable and secure infrastructure that reduces IT risks, the number of issues that occur, and their severity. We regularly assess and quantify your IT environment against industry best practices, scoring up to 322 different indicators. One of our dedicated account managers will work with you to build a plan that fits your business situation and closes gaps. And, along the way, we will regularly measure and report on progress against the plan while proactively managing your entire IT infrastructure so that you don’t have to.

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More than Managed Services

IT service providers typically fall into two camps:  consultants and project implementation groups who focus on a single need or IT service desks who focus on resolving problems when they occur. For many small and mid-sized companies, neither approach is enough.

Business leaders need IT predictability – like a utility, always on. They need IT accountability — not just for fixing issues, but for making sure they don’t happen in the first place.  They need to plan and measure their IT investments in an unbiased, fact-based way to show value. And they need to know how to support the business as it grows.

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Co-Managed IT Services

If you already have IT staff Avatar can quickly provide the right level of expertise to augment your existing team without missing a beat.  We can support your current in-house team with specific expertise on a project or interim basis.  For example:

  • Project management support
  • Interim or fractional vCIOs who can provide strategy and operational oversight
  • Resources to support new integrations, new businesses, product lines, or business applications
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IT Strategy

Assessing your IT environment and your business requirements, defining where you want to go and a vCIO who is directly accountable to your leadership team.

IT Help Desk

No endless voice response systems. No hoops to jump through. No offshore service reps. Just world-class service to resolve issues and create a great customer experience.

Disaster Recovery

When disaster strikes – what’s your plan?  We will create custom, written disaster-recovery solutions to avoid downtime.

Microsoft 365 Support

Helping you set up and support Microsoft® applications to work anywhere, anyplace, and anytime.

  • Teams®, OneDrive®, SharePoint®, PowerBI®,
  • Email security

Server and Network Management

  • Hosting, Cloud (Azure®), on-premises, or hybrid setups
  • Proactive update, upgrade, patching
  • VPN, private network management, routers/switches
  • Active Directory

WiFI Support

Tired of spotty coverage and connectivity issues?  We’ll assess your entire network, including WiFi, and manage it to deliver secure, speedy, and reliable connectivity. We’ll troubleshoot, configure and manage your network, and deal with ISPs directly.

Cybersecurity

  • Email & network security
  • Vulnerability assessments & PEN testing
  • Ransomeware protection
  • Regulatory compliance

Mobile and Remote Workforce

  • Work from home and collaboration support
  • VoIP / telephony system support
  • Teams/SharePoint support

Vendor Management

The buck stops with us. No more vendors pointing fingers at each other.  We’ll own issues and be accountable for resolving them so you don’t have to.

Let us show you how we can measurably improve your IT system health and reduce the quantity and severity of IT issues.